Customer Feedback

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    COMMUNICATION

    • EXCELLENT
    • GOOD
    • AVERAGE
    • POOR
    Proactive communication

    Accessibility of people


    Promptness in response


    Clarity of communication


    Completeness of communication

    Remarks (if any)

    PROCESS ADHERENCE

    • EXCELLENT
    • GOOD
    • AVERAGE
    • POOR
    Agreed operational processes are followed in operations

    Process of operational documentation is followed


    Frequency, format and accuracy of reports are maintained


    Finance processes are maintained (Billing accuracy & promptness)

    Remarks (if any)

    QUALITY

    • EXCELLENT
    • GOOD
    • AVERAGE
    • POOR
    Facility upkeep - when you visited

    Truck upkeep - when you saw/inspected


    Documentation - when you checked


    Feedback from your other team members who deal with us


    Feedback from your QC Incharge/audit agency on quality aspects

    Any concern which you would like to bring to our notice

    RESPONSE TO CRISIS AND EXCEPTIONS

    • EXCELLENT
    • GOOD
    • AVERAGE
    • POOR
    People accessible and recognize crisis situation

    People proactively act on it


    People keep everyone communicated on progress


    Crises are managed well - overall

    Any concern which you would like to bring to our notice

    LEADERSHIP & COMPANY

    • EXCELLENT
    • GOOD
    • AVERAGE
    • POOR
    Leadership is accessible

    Team member are clear on company vision and customer expectations


    Your overall rating to snowman


    Would you recommend Snowman to anyone?

    Any concern which you would like to bring to our notice

    SUGGESTIONS FOR IMPROVEMENT

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