CRM


COMMUNICATION

  • EXCELLENT
  • GOOD
  • AVERAGE
  • POOR
Proactive communication

Accessibility of people


Promptness in response


Clarity of communication


Completeness of communication

Remarks (if any)

PROCESS ADHERENCE

  • EXCELLENT
  • GOOD
  • AVERAGE
  • POOR
Agreed operational processes are followed in operations

Process of operational documentation is followed


Frequency, format and accuracy of reports are maintained


Finance processes are maintained (Billing accuracy & promptness)

Remarks (if any)

QUALITY

  • EXCELLENT
  • GOOD
  • AVERAGE
  • POOR
Facility upkeep - when you visited

Truck upkeep - when you saw/inspected


Documentation - when you checked


Feedback from your other team members who deal with us


Feedback from your QC Incharge/audit agency on quality aspects

Any concern which you would like to bring to our notice

RESPONSE TO CRISIS AND EXCEPTIONS

  • EXCELLENT
  • GOOD
  • AVERAGE
  • POOR
People accessible and recognize crisis situation

People proactively act on it


People keep everyone communicated on progress


Crises are managed well - overall

Any concern which you would like to bring to our notice

LEADERSHIP & COMPANY

  • EXCELLENT
  • GOOD
  • AVERAGE
  • POOR
Leadership is accessible

Team member are clear on company vision and customer expectations


Your overall rating to snowman


Would you recommend Snowman to anyone?

Any concern which you would like to bring to our notice

SUGGESTIONS FOR IMPROVEMENT