CRM

Contact-cover-photo


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        COMMUNICATION

        • EXCELLENT
        • GOOD
        • AVERAGE
        • POOR
        Proactive communication

        Accessibility of people


        Promptness in response


        Clarity of communication


        Completeness of communication

        Remarks (if any)

        PROCESS ADHERENCE

        • EXCELLENT
        • GOOD
        • AVERAGE
        • POOR
        Agreed operational processes are followed in operations

        Process of operational documentation is followed


        Frequency, format and accuracy of reports are maintained


        Finance processes are maintained (Billing accuracy & promptness)

        Remarks (if any)

        QUALITY

        • EXCELLENT
        • GOOD
        • AVERAGE
        • POOR
        Facility upkeep - when you visited

        Truck upkeep - when you saw/inspected


        Documentation - when you checked


        Feedback from your other team members who deal with us


        Feedback from your QC Incharge/audit agency on quality aspects

        Any concern which you would like to bring to our notice

        RESPONSE TO CRISIS AND EXCEPTIONS

        • EXCELLENT
        • GOOD
        • AVERAGE
        • POOR
        People accessible and recognize crisis situation

        People proactively act on it


        People keep everyone communicated on progress


        Crises are managed well - overall

        Any concern which you would like to bring to our notice

        LEADERSHIP & COMPANY

        • EXCELLENT
        • GOOD
        • AVERAGE
        • POOR
        Leadership is accessible

        Team member are clear on company vision and customer expectations


        Your overall rating to snowman


        Would you recommend Snowman to anyone?

        Any concern which you would like to bring to our notice

        SUGGESTIONS FOR IMPROVEMENT

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